DEALER & CHANNEL

AI Worker for Dealer & Channel.
Front-line support for pan-India dealer and distributor networks.

Serves the dealer network across 200+ towns, closes warranty claims same-day, registers products in seconds, and answers scheme questions in the dealer's language.

How it works

Dealer & Channel, end to end.

A typical run, from request to resolution. Every step is logged, policy-checked and reversible.

Step 01
Claim on WhatsApp
Photo of product label
Step 02
Serial validated
In SAP & CRM
Step 03
Warranty check
Age, terms, prior claims
Step 04
Approve or escalate
Policy-driven
Step 05
Credit note issued
Auto-posted
Step 06
Dealer notified
Replacement dispatched
Use Cases

What this worker does.

Warranty claim automation

Validates warranty eligibility from serial number, drafts credit notes and closes claims same-day.

Product registration

Registers and activates new products from a WhatsApp photo of the label, no portal login.

Order & dispatch status

Answers real-time stock, order and dispatch questions grounded in SAP and the DMS.

Scheme & incentive Q&A

Explains current schemes, slab progress and earned incentives, with citations to the scheme circular.

Franchisee onboarding

Guides new dealers through document upload, agreement e-sign and first-order enablement.

Complaint triage

Classifies customer complaints, offers a diagnosis and dispatches a field service engineer when needed.

A Day In The Life

An example conversation.

Dealer & Channel · Teams
Dealer · Coimbatore
Claim for product serial SN7823-4419, customer says it failed in 11 months.
AI Worker
Serial verified. Sold on 12-Aug-2025, within 36-month warranty. No prior claims. Approving pro-rata replacement, credit note CN-88214 raised for ₹4,860. Please dispatch replacement from your stock; I've reserved the SKU against your account.
Integrations

Works where you work.

SAPSalesforceWhatsApp BusinessDealer DMSField Service Lightning
Expected Impact

Measured in weeks.

Same-day
Warranty closure
Faster registration
200+
Towns served

Deploy Dealer & Channel
in your enterprise.